CCN | Call Centre Nucleus
About us / Company Overview
Company Overview
CCN is a wholly owned South African company that has since its inception in 1996, grown to become arguably the leading contact centre services provider in South Africa. CCN provides a wide range of value based contact centre services to some of the world’s leading brands. Our success can be credited to a simple philosophy "helping our clients to be the best".
Company Profile
• Head Office in Woodmead, Johannesburg, South Africa, second site in Sunninghill, Johannesburg.
• Founded in 1996 with sustainable year on year growth
• Currently over 1000? seats under management.
• 3 Off site project in excess of 100 seats
• One of the most mature outsource call centre service providers in South Africa.
• Proven track record and strong credentials.
• Registered FSP (Financial Services Provider) and FAIS compliant.
• Corporate Governance aligned with King II and auditing regulations.
• Winner of numerous industry awards.
• Financially strong. Profitable with sustainable growth.
• Proven, experienced and successful operational management team with over 80 years collective experience in operating call centres.
• A professional services team that uses proven operational methodologies and result driven approaches.
• Strong brand and culture cultivation within CCN.
• CCN has invested extensively in telephony and other technology systems to achieve the required business objectives and enable the delivery of a world class service.
• As a truly South African company, CCN is fully committed to Black Economic Empowerment both at ownership and operational level.
What Makes Us Different?
CCN is all about Customer Service Innovation. We help our clients to be the best in customer service, thereby increasing customer satisfaction and loyalty. This by default attributes to shareholder value. CCN is all about partnership and enhancing your brand by providing superior customer service. Our Agents, Team Leaders and Managers are dedicated and serve our clients in access controlled client branded call centres that allow them to “live the brand". This enhances brand loyalty and customer satisfaction.
Our Vision, Mission and Values
CCN’s vision is to be the leading South African provider of contact centre services, which supports our clients to be the best. Our mission is to allow clients to focus on their core business, by providing tailored and responsive customer service solutions that improve business performance, reduces risk and is cost effective.
We achieve this through understanding our client’s business, leveraging our infrastructure, our knowledge and developing our people so that they are able to continually strive to improve service quality and exceed client and end-user satisfaction, loyalty and expectations. We embody a culture of respect, integrity, passion and generosity of spirit. We are committed to our customers and our people in everything we do.
